MULES Access in Juvenile Offices
MULES Access in Juvenile Offices
1. MULES Request Procedure
Procedures for Request and Implementation in the Juvenile Office
Obtaining current and appropriate information about juvenile offenders and their families is a very important safety mechanism that should be built into all current juvenile justice systems. Providing juvenile officers with better tools helps improve public safety. An effective way to accomplish this is with access to the Missouri Uniform Law Enforcement System (MULES) and the National Crime Information Center (NCIC). These systems provide a law enforcement history of adult criminals in Missouri and outstanding warrants from throughout the United States, respectively.
Missouri’s Court Automation Project allows courts and juvenile offices access to these information systems by way of the Wide Area Network (WAN) that is shared with the Missouri Highway Patrol. When OSCA completes installation of computer hardware and software at each juvenile office/facility, initiation of requests for MULES/NCIC can begin. The process for requesting and then implementing MULES/NCIC is lengthy and includes the involvement of several different agencies including the MHP and OSCA. A Formal Process involves the exchange of paperwork and contact information between the judicial office and the MHP. A Technical Process involves communication between the MHP and OSCA.
Both processes are detailed in the following documents including a description of each process, the name of the individual primarily responsible for process completion or initiation, and additional comments offering clarification on each item. Also included is a sample letter that may be used in the initial request for access. Other circuits have already used the letter to request MULES and NCIC. The final attachment is a list of Missouri State Highway Patrol Training Engineers and contact information.
Increasingly, juvenile offender mobility and offense severity has forced us to provide juvenile justice professionals with newer and more sophisticated technology. It is our goal to effectively serve the youth of Missouri and ultimately provide greater public safety to all. Having timely access to appropriate information can substantially impact our ability to reach our goal.
2. Formal Process for Becoming a User
3. Technical Process for Becoming a User
4. Frequently Asked Questions
Q. - Is there any cost to the court for this access?
A. - OSCA will cover all cost associated with the required software for the local workstations and the ongoing monthly cost for the Wide Area Network connection. Missouri Highway Patrol staff provide the training at no charge.
Q. - How long does the whole process take?
A. - This may vary substantially from circuit to circuit due to the large amount of variables it takes to complete the process. An estimate would be from 3 - 6 months.
Q. - How long is the training and where is it held?
A. - The length of training is 1-2 days for the "Inquiry Only" access and may be held at your local Troop Headquarters or may be held locally within your office. This will need to be determined by the juvenile office and the MHP trainer.
Q. - When should the process be initiated and what is the first step?
A. - Since substantial technical architecture is required for this application, it is best to wait until OSCA has completed or scheduled your site’s infrastructure alignment. The first step is to complete the letter requesting access. Remember this must be on your Circuit letterhead and signed by the Presiding Judge.
Q. - Help???
A. - If you review the information and just don’t know what to do, or have any questions please contact Jay Rodieck at the Office of State Courts Administrator by e-mail or by phone at 573/522-2043.
5. Sample Access Request Letter
Missouri State Highway Patrol
Attn: Col. Roger D. Stottlemyer
1510 East Elm Street
P.O. Box 568
Jefferson City, MO 65102-0568
On behalf of the ___ (enter circuit #) Judicial Circuit, it is requested that the Juvenile Division have access to the MULES/NCIC by the placement of a dedicated terminal in the juvenile office. The reason for this request is for investigation, apprehension, prosecution, and disposition of criminal law violations and the investigation, prosecution, adjudication, and disposition of child abuse/neglect cases.
I'm incorporating by reference the following statutes in support of this request. It is my understanding that you have actual copies of the statutes referenced herein. (Chapter. 211 and Sections 211.401, 211.411, 211.031, 211.061, 211.071, 211.081, 211.091, 211.181, 211.421 and 211.431 RSMo.)
The designated contact person for this request is (enter name of juvenile officer), Juvenile Officer, Please send all correspondence to the afore mentioned individual (enter mailing address, phone number).
Thank you for your consideration. I look forward to hearing from you.
Sincerely,
(Signature of Presiding Judge)
6. Missouri Highway Patrol Staff
Missouri State Highway Patrol Training Engineers and Chief Operators
1. MULES Request Procedure
Procedures for Request and Implementation in the Juvenile Office
Obtaining current and appropriate information about juvenile offenders and their families is a very important safety mechanism that should be built into all current juvenile justice systems. Providing juvenile officers with better tools helps improve public safety. An effective way to accomplish this is with access to the Missouri Uniform Law Enforcement System (MULES) and the National Crime Information Center (NCIC). These systems provide a law enforcement history of adult criminals in Missouri and outstanding warrants from throughout the United States, respectively.
Missouri’s Court Automation Project allows courts and juvenile offices access to these information systems by way of the Wide Area Network (WAN) that is shared with the Missouri Highway Patrol. When OSCA completes installation of computer hardware and software at each juvenile office/facility, initiation of requests for MULES/NCIC can begin. The process for requesting and then implementing MULES/NCIC is lengthy and includes the involvement of several different agencies including the MHP and OSCA. A Formal Process involves the exchange of paperwork and contact information between the judicial office and the MHP. A Technical Process involves communication between the MHP and OSCA.
Both processes are detailed in the following documents including a description of each process, the name of the individual primarily responsible for process completion or initiation, and additional comments offering clarification on each item. Also included is a sample letter that may be used in the initial request for access. Other circuits have already used the letter to request MULES and NCIC. The final attachment is a list of Missouri State Highway Patrol Training Engineers and contact information.
Increasingly, juvenile offender mobility and offense severity has forced us to provide juvenile justice professionals with newer and more sophisticated technology. It is our goal to effectively serve the youth of Missouri and ultimately provide greater public safety to all. Having timely access to appropriate information can substantially impact our ability to reach our goal.
2. Formal Process for Becoming a User
| Procedure |
Responsibility |
Comments |
| Call the Missouri State Highway Patrol (MHP) Help Desk at
1-800-877-2897. Request to connect to MULES. They will initiate the
process and send an information packet with the required
documentation. |
Judicial staff |
Once you receive the packet process as instructed. Still use the sample letter included in this procedure document. |
| Complete and mail required materials from information packet and submit
formal letter of request for MULES/NCIC access to the MHP. Please note
that inquiry access terminals will not be able to have Internet access
as well. |
Judicial staff |
Presiding judge must sign request on official circuit letterhead. (See sample letter for juvenile office request.) |
| Notification of request approval, ORI (Originating Agency Identifier), User Agency Agreement document (2), and the Policy and Standards Manual will be sent to judicial officer and presiding judge. | MHP, Tim Schleuter processes request once approved by FBI |
|
| Sign and return two copies of User Agency Agreement to MHP. |
Judicial staff |
Must be signed by the presiding judge |
| Return copy of signed User Agency Agreement with notification of
assigned TAA (Terminal Agency Administrator), and request for
designation of a TAC (Terminal Agency Coordinator). |
MHP |
The TAA will usually be the chief juvenile officer for the circuit. |
| Notify MHP of name and title of designated TAC. |
Judicial staff |
This notification must be made on official letterhead stationary with the typed name, title, and signature of the TAC. |
| Contact TAC to begin the detailed installation tasks and establish a training schedule for judicial staff. |
MHP MULES staff |
All staff members that require access to MULES/NCIC will need to
attend all designated training. Training is provided by the MHP at
designated troop headquarters. |
| The judicial staff may contact the appropriate troop trainer (see
attached list) to initiate the scheduling process. Designated staff
will need "Inquiry Only" (not entry or "hit" confirmation) access and
training. |
Judicial staff |
|
| Training for "Inquiry Only" will take 1-2 days. Ten to twelve days after
training, MHP headquarters receives training certification that allows
user access to be set-up. |
MHP/Judicial staff |
Training is free of charge to the judicial staff. |
| A confirmation message will be sent to the judicial office on the MULES designated printer of who in the office has access. |
MHP staff |
|
| Upon completion of training and the assignment of a user ID by the
Security and Quality Control Unit of MHP, the juvenile officer can
contact the MHP Help Desk (573-751-9000 ext. 219) and indicate that a
particular juvenile office is ready for activation. |
The MHP Help Desk will notify security so that the terminal(s) can be activated and security assigned. |
|
| Every two years a person is required to be re-certified by attending a short training session. |
Judicial staff/MHP staff |
Users will be notified when re-certification is required. |
3. Technical Process for Becoming a User
| Procedure |
Responsibility |
Comments |
| Request Wide Area Network (WAN) connection on the Statewide Criminal Justice Network. |
OSCA central operations staff |
WAN connection is being requested for all courts and juvenile sites in
Missouri. Connection to the WAN is required for the use of the case
management software, and needs to be completed prior to any other
infrastructure installation. Can take three to six months from time of request. |
| Installation of router and WAN connection |
MHP IS Div. staff and Sprint (contracted with MHP for installation) |
Judicial staff will be notified by OSCA, MHP or Sprint to schedule dates. |
| Designation of workstation(s) and printer that will be used for MULES/NCIC access (OSCA and MHP need this data). Note: The printer and terminal cannot be located in an area
readily accessible by the public. Terminal(s) may not have Internet
access. |
Judicial staff |
Terminal IDs and printer IDs must be recorded. Best if designated at time of infrastructure site assessment. |
| Installation of Pcom Communications package on workstations. The
connection and communications software will need to be tested by the
installer by calling the MHP Help Desk at (573) 751-9000, ext. 219. |
OSCA IT staff |
Required software to allow communication with MULES/NCIC |
| Once final requests for activation is made and security is assigned the terminal(s) will be activated. |
MHP IS Div. staff |
Activation of devices normally occurs Wednesday mornings. |
4. Frequently Asked Questions
Q. - Is there any cost to the court for this access?
A. - OSCA will cover all cost associated with the required software for the local workstations and the ongoing monthly cost for the Wide Area Network connection. Missouri Highway Patrol staff provide the training at no charge.
Q. - How long does the whole process take?
A. - This may vary substantially from circuit to circuit due to the large amount of variables it takes to complete the process. An estimate would be from 3 - 6 months.
Q. - How long is the training and where is it held?
A. - The length of training is 1-2 days for the "Inquiry Only" access and may be held at your local Troop Headquarters or may be held locally within your office. This will need to be determined by the juvenile office and the MHP trainer.
Q. - When should the process be initiated and what is the first step?
A. - Since substantial technical architecture is required for this application, it is best to wait until OSCA has completed or scheduled your site’s infrastructure alignment. The first step is to complete the letter requesting access. Remember this must be on your Circuit letterhead and signed by the Presiding Judge.
Q. - Help???
A. - If you review the information and just don’t know what to do, or have any questions please contact Jay Rodieck at the Office of State Courts Administrator by e-mail or by phone at 573/522-2043.
5. Sample Access Request Letter
Missouri State Highway Patrol
Attn: Col. Roger D. Stottlemyer
1510 East Elm Street
P.O. Box 568
Jefferson City, MO 65102-0568
On behalf of the ___ (enter circuit #) Judicial Circuit, it is requested that the Juvenile Division have access to the MULES/NCIC by the placement of a dedicated terminal in the juvenile office. The reason for this request is for investigation, apprehension, prosecution, and disposition of criminal law violations and the investigation, prosecution, adjudication, and disposition of child abuse/neglect cases.
I'm incorporating by reference the following statutes in support of this request. It is my understanding that you have actual copies of the statutes referenced herein. (Chapter. 211 and Sections 211.401, 211.411, 211.031, 211.061, 211.071, 211.081, 211.091, 211.181, 211.421 and 211.431 RSMo.)
The designated contact person for this request is (enter name of juvenile officer), Juvenile Officer, Please send all correspondence to the afore mentioned individual (enter mailing address, phone number).
Thank you for your consideration. I look forward to hearing from you.
Sincerely,
(Signature of Presiding Judge)
6. Missouri Highway Patrol Staff
Missouri State Highway Patrol Training Engineers and Chief Operators
| TROOP |
LOCATION |
TEL. NUMBER |
CHIEF |
TRAINER |
| A |
Lee's Summit |
(816) 524-1407 |
John Burgess |
Dawnda Pentlin |
| B | Macon |
(660) 385-2132 |
Steve Zvolanek |
Brian Douglas |
| C | Kirkwood |
(314) 340-4000 |
Robert Mouser |
Steve Gronemeyer |
| D | Springfield |
(417) 895-6868 |
Delbert McCormick |
Tim Wever |
| E | Poplar Bluff |
(573) 840-9500 |
Shannon McGowan |
Todd Robitsch |
| F | Jefferson City |
(573) 751-1000 |
John Trabue |
Ray Aldridge |
| G | Willow Springs |
(417) 469-3121 |
Lou Wehmer |
Vinita Williams |
| H | St. Joseph |
(816) 387-2345 |
Roger Heard |
Wayne Clinesmith |
| I | Rolla |
(573) 368-2345 |
Billy Brumble |
Vinita Williams |
| GHQ | Jefferson City |
(573) 526-6102 (573) 526-6104 |
Morgan Walker Chief Operations Engineer |
Bob Heald 526-1212 Chief Trainer |
| CORR | Jefferson City |
(573) 526-6463 (573) 526-6461 (660) 433-2031 |
John Roper Donna (ext. 2476) |
|
| FAX # |
(573) 526-6274 |